RBI rules: read the RBI guidelines on loan settlement and recovery
  • Already in force: lenders and recovery agents must not call you for overdue loans before 8 AM or after 7 PM
  • Credit report correction not done within 30 days of your complaint? You get ₹100 for each day of delay
  • Recovery agents must not threaten, humiliate or harass you, your relatives, friends or co-workers
  • From 1 Jan 2027, banks must also tell you the recovery agency’s details at least one day before its first visit
  • From 1 Jan 2027, banks must list their recovery agencies on their website
  • Lenders agree settlements under their own Board-approved policy; it is not an automatic right
  • After a compromise settlement, lenders wait at least 12 months before lending to you again (non-farm loans)
  • No reply from your bank in 30 days, or unhappy with it? You can complain to the RBI Ombudsman at cms.rbi.org.in
Debt Solutions

Our Services: Debt Help Overview

An overview of how we help, with a link to the detailed page for each problem. Our services help you if EMIs or card bills have become too hard to pay. We check your loans, explain your options in simple words, and help you talk to your lenders. We are not a lender, and the lender decides any offer.

You decide every step

Last reviewed:

Who our loan settlement services are for

  • EMIs that are too heavy for you to pay every month
  • Credit card dues that keep growing with interest and charges
  • Several loans or cards with different lenders
  • Calls or visits from recovery agents (people who collect dues for the lender)
  • A legal notice or demand letter from a lender

What our loan settlement services include

  • Review your loans, dues and income with you
  • Explain your options: a lower EMI, a longer period, or loan settlement
  • Help you write a hardship letter and collect documents
  • Help you talk to the lender and check every offer in writing
  • Explain recovery agent rules and how to complain
  • Check the settlement letter before you pay, and help you get the NOC after

Our service commitments

  • We will file your harassment complaint with the bank and with the RBI
  • Our legal desk responds within 48 hours to illegal recovery threats with a formal reply
  • We stand between you and unlawful recovery practices
  • We will walk you through cancelling an auto-debit, UPI AutoPay or NACH mandate, step by step
  • We will help you dispute unauthorised deductions from your account
  • We will help you when a recovery agent visits your home or workplace
  • You get a clear written plan for your case, with no hidden fees

Limits and risks

  • The lender decides whether to offer settlement or restructuring, and on what terms.
  • Settlement can affect your credit report. A settled account is usually shown as "settled", not "closed".
  • We never take settlement money. You pay the lender directly, only into its official account.

Before you trust anyone with your case

How we work, and what we will never do

What we do

  • Review your loans, dues and income with you
  • Explain the options that may suit you: a lower EMI plan, a payment plan, or loan settlement
  • Help you write your reason for not being able to pay, and collect documents
  • Help you talk to your lender and read any offer in writing
  • Explain what recovery agents may not do, and how to complain

What we don’t do

  • Give loans, credit cards or refinancing
  • Collect your settlement money. You pay your lender directly
  • Promise a waiver, a settlement amount or any result. The lender decides
  • Ask you to stop paying EMIs that you can afford

Debt Support Expert is a loan settlement consultancy. We do not issue loans, credit cards, or refinancing.

The lender decides any settlement.

Fees depend on your case and are explained clearly before you decide to proceed. The information on this site is general information, not legal advice for your case.

Read our full process, terms and disclaimer and privacy policy.

Common Questions

How do loan settlement services work?

We review your case, explain your options in simple words, and help you talk to your lender. The lender decides any offer. You pay the lender directly, never us.

What do your services cost?

Fees depend on your case and are explained clearly, in writing, before you decide. See our Plans & Pricing page at debtsupportexpert.com/pricing.

Do you give loans or pay off my debt?

No. We are a loan settlement consultancy. We do not lend money, issue cards, or pay lenders on your behalf. Any payment goes from you directly to your lender.

Which service is right for me?

Start with the case review. Tell us your situation and we will explain which option may suit you, or if none does.

See all FAQs

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Tell us a few details about your loans. We will look at them and explain the options that may suit you.

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Getting recovery calls or harassment?

We are a debt consultancy, not a lender. Prefer to talk? Call +91 79797 89458.