Privacy Policy

1. Information We Collect

When you fill in a form on this website we collect what you enter, such as:

• Contact details: name, mobile number and, if you give it, email address.
• Debt details: loan type, approximate outstanding amount, payment situation, main concern, whether you received a legal notice, and similar answers.
• Consent: whether you ticked the consent box.
• Chat messages: anything you type into the AI chat assistant.

2. How We Use It and Who Receives It

• To respond to you: we use your form details to contact you by phone, WhatsApp or email about your enquiry.
• Google Sheets: form submissions are sent from our server to a Google Sheet (via Google Apps Script) that our team uses to manage enquiries.
• Hosting: the website runs on Google Cloud Run. Our server may keep a temporary copy of submissions.
• AI chat: messages you type into the chat assistant are sent to Google's Gemini API to generate a reply. Please do not share account numbers, Aadhaar, PAN or other sensitive identifiers in the chat.
• Analytics: we use Google Analytics 4 to understand how the website is used (pages viewed, button clicks, and that a form was submitted). We do not send your name, phone or email in these analytics events.
• WhatsApp and phone links: if you tap a WhatsApp or call link, your conversation happens on WhatsApp or your phone network, under their own terms.
• We do not sell your information.

3. Cookies and Analytics

Google Analytics uses cookies or similar technologies to measure visits. You can block or delete cookies in your browser settings, or use Google's opt-out browser add-on.

4. Retention

We keep enquiry information for as long as needed to respond to you and to handle any work you ask us to do, and then delete it unless we need to keep it for legal reasons.

5. Your Requests and Grievances

You can ask to see, correct or delete the information we hold about you, or withdraw your consent, by emailing support@debtsupportexpert.com or calling +91 79797 89458 (Monday to Friday, 9:00 AM to 5:00 PM IST). Please tell us your name and the phone number you used. Complaints about how we handle your data (grievances) can be sent to grievance@debtsupportexpert.com with the subject "Grievance".