RBI rules: read the RBI guidelines on loan settlement and recovery
  • Already in force: lenders and recovery agents must not call you for overdue loans before 8 AM or after 7 PM
  • Credit report correction not done within 30 days of your complaint? You get ₹100 for each day of delay
  • Recovery agents must not threaten, humiliate or harass you, your relatives, friends or co-workers
  • From 1 Jan 2027, banks must also tell you the recovery agency’s details at least one day before its first visit
  • From 1 Jan 2027, banks must list their recovery agencies on their website
  • Lenders agree settlements under their own Board-approved policy; it is not an automatic right
  • After a compromise settlement, lenders wait at least 12 months before lending to you again (non-farm loans)
  • No reply from your bank in 30 days, or unhappy with it? You can complain to the RBI Ombudsman at cms.rbi.org.in
Loan Settlement

Business and MSME loan settlement: options to know

Business loans work differently from personal loans. Your lender may look at your business cash flow, security, and guarantees.

Prepared by Loan Settlement Experts
Banking & Debt Resolution Team, Debt Support Expert
Published: 2026-10-29
Reviewed by Adv. AK Mishra
2 min read
Indian tailoring workshop owner writing in a ledger, with sewing machines and fabric rolls behind him

In short

Example: a shop owner's loan

Example: say Ramesh runs a small clothes shop. (Ramesh is made up. This is an illustration, not a real client.) His sales have dropped. He has ₹6 lakh due on a business loan and has missed two EMIs. What should he do first? He should talk to the lender early, in writing. He can ask about restructuring before settlement. He should also check whether he signed a personal guarantee.

Options to ask your lender about

  • Restructuring or rescheduling, if your business is viable but cash flow is tight.
  • A short moratorium, if you can show when income will return.
  • A compromise settlement, under the lender's board-approved policy, if the business cannot repay in full. RBI's June 2023 framework covers this.

Things to check

  • Is there a personal guarantee? A settlement with the company may or may not release the guarantor. Read the offer carefully.
  • Is there collateral? Ask what happens to it.
  • Are there cheques or ECS mandates? Bounces can lead to notices.

Documents

GST returns, bank statements, profit and loss account, list of receivables, and proof of the business loss.

For legal questions about guarantees or insolvency, see the note below. For tax effects, speak to a chartered accountant.

Quick answer

If your business can't keep up with loan EMIs, talk to the lender early and in writing. Ask about restructuring or rescheduling first if the business is still viable. A compromise settlement under the lender's board-approved policy is possible but is the lender's decision. Check personal guarantees and collateral before agreeing to anything.

Real situations

Example: say a small manufacturer's biggest buyer stopped paying for six months. Showing the lender the unpaid invoices and a realistic cash-flow plan can support a restructuring request.

Example: say a partner left and the firm is closing. If full repayment isn't possible, a compromise settlement may be discussed; the guarantor should ask in writing whether the settlement releases the personal guarantee.

Get help

Understand loan settlement and your options · 7979789458

Sources

  1. RBI: Framework for Compromise Settlements and Technical Write-offs, 8 June 2023
  2. RBI press release: Reserve Bank – Integrated Ombudsman Scheme, 2026, 16 January 2026

Frequently Asked Questions

What can I ask my lender about for a business loan?

Restructuring or rescheduling, a short moratorium, or a compromise settlement under the lender's board-approved policy.

Does a settlement release the personal guarantor?

It may or may not. Read the offer carefully.

Want help with your own case?

Call +91 79797 89458 or message us on WhatsApp. We explain your options and help you prepare your papers for the lender.